Visual editor
Drag steps and connections on a canvas. Publish when ready; drafts never reach your customers.
Flows
Piper follows your steps
Design how each conversation moves: what Piper asks, which details it collects and when it hands over to a person.
Cases with state
Each customer moves through their case: information, requirements, details, confirmation and payment.
Limits that protect
Payment details are only sent once the case meets your rules.
- Up to 30 replies per conversation
- Daily spending cap
- No messages outside the 24-hour window
Always a human way out
If something doesn't fit, Piper pauses the chat and alerts your team with the full context.